Posts Tagged online booking
If you can’t imagine a different world, you won’t get there first (part 3 of 3)
Posted by Darren in social media on September 7, 2010
Social media will likely follow this same cycle. First it is everything, then it is nothing and it was all a big waste of time, and then we’ll find out it really is necessary and relevant and important. So after all that, we’ll end up with the equivalent of websites everywhere, of needing a website, but of course I’m talking in terms of tweets or whatever they will be known by then. You will need your check-ins, your facebook fans, your contests, your mentions, your online referrals and reviews, or whatever all of that is known as by then.
So assuming all this is correct, that still leaves us with what to do with that information. I’m not advocating you go and try and invest in social media companies (not that it’s even possible given that they are all generally privately held), but rather that you think about how this changes the way people will interact with each other, and with companies. Then, if you’re like me, you’ll think about what it would take to build a product that will be needed then. For example, consider the intersection of social media, augmented reality (AR), and online booking applications. If we’re connected to each other through smart phones and geolocation, it would not surprise me to have ads or referrals pushed to me when walking past shops in the future (indeed, I’m told this already happens in many places such as Asia). But what if I could then take my phone and point it at a shop – an AR overlay appears and I see that there are a few open spaces for a haircut or maybe a massage in the next 30 minutes and, lo and behold, the reviews are there too – my friend has gone here and gave it 5 stars. Because the time slots are perishable, booking now means I’ll save some money, and that’s great, because not only do I like discounts, but I also like not sitting and waiting for things. Instead, I would love to be able to book that massage instantly and then go grab a coffee or do some quick shopping instead of sitting and waiting for it.
And you know what, I’m sure that product or experience will one day exist. So it’s up to us to go make it, because that’s a better world, and that’s where the tools are telling us we can go.
Here’s another vision of a possible future:
Augmented (hyper)Reality: Domestic Robocop from Keiichi Matsuda on Vimeo.
Groupon: what makes it so irresistible?
Groupon does a couple of remarkable things.
First off, Groupon adds e-commerce to small businesses that can’t do so. You don’t need to install anything (though online booking can help you deal with the onslaught of new business), you don’t need to purchase an https cetificate, you don’t need to sign up for a merchant paypal account. So, that’s actually a pretty huge deal for a lot of businesses.
But this is what it really does: it sells advertising. It signs up however many pairs of eyeballs, probably at least 10,000 in a new city, and then it gives one (!) business all those eyeballs for one day. As a business owner, this is great. I mean, not only do you get to sell stuff online (if you didn’t already), but it’s also as if you’ve had a giant spotlight turned onto your business. All kinds of people that have never heard of you are suddenly lining up to buy your product at a deep discount.
But of course, the question a lot of people are asking is, what are return visitors like? Are you selling your product at 25% of the normal price (you generally need to discount your service at half it’s normal cost, and then Groupon takes half of what is left) for one-off sales or are you creating any loyalty? I would think you’re getting an audition which could turn into repeat visits, but in reality, I think Groupon is the only one getting any real loyalty out of this deal.
New job!
My search for a new position is, happily, over. I’m very excited to be working at a startup called OpenCal as the Director of Marketing and Sales. I’ll be working on a daily basis with the founders (who have a great eye for design) in an apartment-turned-office. OpenCal is an online booking solution for service-based businesses. From what I’ve seen of it so far, it’s super slick and will be a great addition to many businesses such as massage therapy clinics and beauty salons. Anyway, I’m sure I’ll be writing more about it in the future.
It’s all very exciting. We’re about (fingers crossed) 6 weeks away from launch at which point I will hopefully have helped to set us up for success. For now it’s all about getting beta customers trying out the product and gathering their feedback to make it even better. More than that it’s about getting people talking about it on and offline. I’ve never been in a position to help take a product from zero users to wherever we get, but it’s an exciting time for me. Hopefully Steve Blank’s The Four Steps to the Epiphany
Update: in the meantime, if you’re interested in the product, please take a sneak peak and sign up for more information!
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